NORTH HAMPTON COMMUNITY CHOICE AGGREGATION PROGRAM

The North Hampton Community Choice Aggregation Program is a municipal aggregation program designed to offer competitive choices to eligible consumers as an alternative to the default energy service provided by your local utility. The Program seeks to improve the buying power of its residents and businesses by aggregating consumers to negotiate rates for power supply. The Town seeks to take greater control over energy options, including enhancing the ability to pursue price stability, savings opportunities and the amount of renewable energy procured.

The Town of Hampton is pleased to announce that it has selected Direct Energy through a competitive bid process to serve as the supplier for its Program.

You will not notice any change in your electricity service.

The only difference you will see is that Direct Energy will be printed under the “Supply Services” section of your monthly bill. You will continue to receive one bill from Eversource. You will continue to send your payments to Eversource for processing. Eversource will continue to respond to emergencies, read meters and maintain the distribution and transmission lines. Reliability and quality of service will remain the same. Furthermore, you will continue to have all existing consumer rights and protections.

If you have received a notification letter

You do not need to take any action to participate in the Program. All Default Service consumers that have received the notification letter and have not opted-out will be enrolled in the Program.

If you have received an informational postcard

Your account is listed as being contracted with a third-party supplier and was not eligible at the time of the mailing so you will NOT be automatically enrolled. However, you may opt-in at any time by clicking the orange OPT-IN button, filling out and submitting the form, or calling Direct Energy at 866-968-8065.

If you have not received a notification letter OR an informational postcard

Eversource may have had an incorrect mailing address and the letter was returned undeliverable OR your account may have been listed as having a supplier block at the time of the mailing. In either case, you will NOT be automatically enrolled. However, you may opt-in at any time by clicking the orange OPT-IN button, filling out and submitting the form, or calling Direct Energy at 866-968-8065.

(If you have a “Supplier Block” on your account, you must call Eversource and have it removed before submitting the form.)

ENROLLMENT CAN TAKE UP TO TWO BILLING CYCLES BEFORE TAKING EFFECT.

Anyone switching from a contract with a third-party supplier may be subject to penalties or early termination fees charged by that supplier. You should verify terms before switching.

Periodically, the Program will send out a notification letter and opt-out card to any consumer who is new to or has recently returned to Eversource’s Default Service.

If you have received both a notification letter AND an informational postcard

This typically means that you have multiple accounts and/or meters (i.e. an account(s) on Default Service and an account(s) on third-party supply).

There is a lag between the date the utility provides the account data and the date the notification letters/informational postcards are mailed so there may be some accounts that are categorized incorrectly at the time of mailing.

If you have a budget plan or are participating in the state electric assistance program

You will continue to receive electric assistance benefits.

If you have solar panels or participate in community solar

You might not benefit from participating in the Program and therefore will NOT be automatically enrolled. Net metering customers may lose certain benefits that only your local utility can provide through Default Service. Net metering consumers should evaluate their net usage before seeking to enroll in the Program.

If you have already chosen a competitive supplier on your own

If you have received a notification letter and have already chosen a competitive supplier on your own, you must opt-out of this Program. This will ensure you continue to get your electricity from that Competitive Supplier. If you wish to leave that Competitive Supplier to be part of the Program, before opting-in, we suggest that you verify with that Competitive Supplier that they will not charge you any penalties for leaving their supply service.

If you have already chosen a green power supply option on your own

If you have received a notification letter and have already chosen a green power supply option, your participation in the Program will not affect your participation with that green power supply option.

If you are a large industrial consumer (100 kW or 500,000 kWh/yr)

You may request to be enrolled in the Program and the supplier may offer the then-current market rate for the product selected rather than the Program rate.

If you do not wish to participate in this program

You may:
1) Opt-out and continue paying Eversource’s Default Service rate; or
2) Opt-out and choose your own Competitive Supplier (if one is available to you).

How to OPT-OUT

Within 30 days of receipt of the notification letter, fill out, sign, and return the enclosed card in the postage paid envelope OR click the OPT-OUT button to the right, then fill out and submit the form.

Any time after enrollment

You can still opt-out with NO CHARGE. It may take a couple of billing cycles before you are back on Eversource’s Default Service.  You may submit an opt-out form by clicking the OPT-OUT button OR call Direct Energy at 866-968-8065 and ask to be placed on Eversource’s Default Service.

Savings not guaranteed

Default Service rates change twice a year or more, depending on rate class. As a result, the aggregation rate may not always be lower than the Default Service rate. The goal of the aggregation is to deliver savings over the life of the Program against Default Service. However, such savings and future savings cannot be guaranteed.

No fees

There are no enrollment, early termination, or cancellation fees attached to the Program. However, anyone switching from a contract with a third-party supplier may be subject to penalties or early termination fees charged by that supplier. Consumers should verify terms before switching.